How to raise a concern and how we handle it.
Contact us
Email info@caspercard.com with your account email, a clear description, relevant dates, transaction or card references and the outcome you seek. Never send a full card number, password, CVC or one-time code by email.
Our process
We acknowledge complaints as soon as reasonably practicable, investigate available records and aim to provide a clear response. Complex matters involving an issuer, blockchain provider or law-enforcement request may require additional time.
Escalation
If a matter concerns a regulated card or payment service, we may refer it to the responsible issuer or provider and tell you about any available external escalation route. Nothing in this policy limits mandatory consumer rights.
These terms are issued by Spyros Tech Co LTD and should be read together with the card issuer, programme manager and service-provider terms presented during onboarding. For questions, contact info@caspercard.com.